Welcome to the XR Healthcare learning portal. Whether you're an administrator, care staff, or family member — follow these guided steps to confidently set up, manage, and use virtual reality for aged care and healthcare.
Get your XR hardware and software ready for first use
The initial setup process ensures your XR headsets, tablets, and network environment are properly configured for your aged care or healthcare facility. Follow these steps to create a seamless foundation for immersive care experiences.
A well-configured setup means fewer technical issues down the road and a smoother experience for both staff and residents. This module walks you through every detail — from unboxing to your first successful session.
Pro Tip: Set up a dedicated "XR Station" in a quiet, well-lit area of your facility. This creates a consistent, comfortable environment that residents will associate with positive experiences.
Add residents, staff, and family members to the platform
Onboarding is where you create profiles for everyone who will interact with the XR system. This includes residents who will enjoy the experiences, care staff who will facilitate sessions, and family members who may wish to participate remotely.
A thorough onboarding process ensures personalised content recommendations, accurate reporting, and a tailored experience for each individual based on their needs, preferences, and care plan.
Pro Tip: Spend a few extra minutes filling in each resident's interests and life history. The platform uses this information to recommend experiences that are deeply meaningful — like a virtual visit to a hometown or a favourite holiday destination.
Facilitate immersive virtual reality sessions for residents
This is where the magic happens. Learn how to launch, guide, and manage XR sessions that bring joy, stimulation, and therapeutic benefit to residents. From calming nature scenes to interactive memory exercises, this module covers every aspect of running a successful session.
The XR platform is designed to be intuitive for facilitators — you don't need any technical background. Within minutes, you'll be confidently guiding residents through transformative virtual experiences.
Pro Tip: Start with short 5–10 minute sessions for new users. Gradually increase duration as residents become comfortable. Always check in verbally during the experience — "How are you feeling?" goes a long way.
Share XR sessions with family and care teams in real time
The streaming feature allows family members, therapists, and care managers to observe XR sessions from anywhere in the world. This powerful capability keeps families connected, enables remote clinical oversight, and creates shared moments of joy across distances.
Streaming is fully encrypted and HIPAA-compliant, ensuring resident privacy while opening up meaningful connection opportunities that were previously impossible.
Pro Tip: Schedule a "family stream" once a week. It gives distant relatives a window into their loved one's day and often becomes the highlight of the week for both the resident and the family.
Track engagement, outcomes, and usage across your facility
The reporting dashboard gives you a clear picture of how XR is being used across your facility, who is benefiting most, and where opportunities for improvement exist. These reports are invaluable for care planning, family updates, compliance documentation, and demonstrating ROI to management.
Every session automatically generates data — you simply choose how to view, filter, and export it. No manual data entry required.
Pro Tip: Use the monthly summary report in your care planning meetings. It provides evidence-based data that helps justify continued investment and often reveals surprising insights about resident preferences.
Customise the platform to suit your facility's needs
The Menus & Settings area gives administrators full control over how the XR platform operates within your facility. From branding and notifications to device management and security policies — everything can be tailored to match your workflows and requirements.
This module ensures you know where every setting lives and how to adjust the platform as your needs evolve over time.
Pro Tip: Review your settings quarterly. As staff rotate and resident needs change, keeping your user accounts and content library current ensures the best possible experience for everyone.
Complete all 6 modules to become a certified XR Healthcare facilitator
Our dedicated support team is here to ensure your XR experience is seamless
Connect with our XR specialists instantly via live chat. Available Monday–Friday, 8am–6pm AEST. Average response time under 2 minutes.
Send detailed questions or technical issues to our team. We respond within 4 business hours with thorough, step-by-step solutions.
Prefer to talk it through? Call our dedicated healthcare support line for immediate assistance with any setup or operational questions.